Implementation Specialist

We are looking for a graduate student for a full-time entry level position of Implementation Specialist in our Uxbridge, ON office. As a member of our team, you will be responsible for onboarding clients onto our solution in an iterative and efficient manner. You will have direct communication with our clients, learning their business needs and configuring the solution to meet those needs.

• Clarify clients’ business requirements
• Using Nortek documentation, configure client environments to suit their needs
• Assist in the testing of client environments during implementation
• Provide training for end users in the usage of the application
• Perform regular checkups with clients to ensure client satisfaction and implementations remain on track
• Manage clients and issues in a fast-paced, demanding, thriving environment
• Keep management and members of the team updated on critical product issues
• Document all inquiries in company shared documents and/or ticketing system as required
• Assist and support the Customer Support team when required

• University or College degree/diploma in Business or Human Resources
• Strong presentation, verbal and written communication skills
• Strong multi-tasking and organizational skills to meet deadlines
• Ability to work on multiple projects concurrently
• Strong problem-solving abilities, analytical and detail oriented
• Strong customer service focus
• Ability to work well in a team environment
• Engaging, enthusiastic personality
• Ability to learn technology quickly through instruction and self-training

• Prior experience in application support or software implementation roles
• Experience working with web-based technologies
• Experience configuring or testing business application solutions
• Experience with Human Resources management
• Designated or striving towards Certified Human Resources Professional (CHRP)

Salary & Benefits
• Salary is negotiable based on education and previous experience
• Comprehensive benefits package

Why work for Nortek?
Here at Nortek we strive towards innovation and creativity, where employees are empowered to think outside of the box. The growth and success of each member within the Nortek team is just as important as that of the organization. Employee contribution, teamwork and collaboration matters, fuelling the energy, dedication and initiative that moves Nortek forward every day. We believe in what we do and the service we are providing our clients. If you are interested in working in a high-tech, fast paced environment where employees are part of a team, join us!

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